For our Canadian customers, we have two options, while our US customers have one option for payment currently. Via the website, customers are able to pay for orders using PayPal. Canadian customers may also contact us directly for an invoice and pay via E-Transfer. Orders must be paid in full before we begin ordering materials and working on them.
Refunds and Cancellations
Refunds are only issued on cancelled orders, where the cancellation occurs prior to materials being ordered. Once materials have been ordered, payments cannot be refunded. We typically order materials between 1 and 3 days from receiving your order. If you would like to cancel your order and want to see if you are eligible for a refund, please contact us as soon as possible. In the case that you have ordered incorrectly, we are happy to modify your order, but may not be able to provide a full refund if materials were already ordered for the incorrect items.
Our products are available for shipping across Canada and the continental United States. Due to fluctuations in shipping prices, shipping will be billed upon completion of the order in most cases. However, we do have a few smaller items where shipping to Canadian addresses can be paid for during the checkout process. In these cases, Canada Post shipping options will be presented as shipping options. In addition, we offer local pickup free of charge for any customers who wish to stop by and pick up their order once completed.
Please keep in mind that shipping strength equipment can be quite expensive. The cost of freight shipping depends on the size and weight of the equipment, as well as the shipping distance and destination type. In some cases, freight shipping across Canada or the United States costs as much as the equipment. We will work with you to find the best shipping solution that meets your needs.
We are happy to provide you with a shipping quote for any items you are looking to order. Please contact us directly to obtain a shipping quote. Please provide us with your full name, address, email address, phone number, and the items you are looking to order.
Our made-to-order production style means that we are able to offer customization for any piece of equipment that we offer. However, this means that we typically do not carry stock on any of our products. In general, please allow for 4 to 6 weeks for us to build products that are made fully of steel. For products containing upholstery or wood, lead times may be 8 weeks or longer if the materials are not in stock. We get our wood straight from local mills and often times it needs time to dry properly before being crafted into equipment. In addition, we also only use local upholstery suppliers, which come with longer lead times, but allow us to customize your equipment. Lead times may vary depending on supply restrictions or supplier lead times.
We may have longer lead times than you are used to, but keep in mind that this allows to maintain our ability to offer customization of your equipment and source our materials from Canadian suppliers. Please contact us at any time for an update on your order!